Support Helpdesk Temporarily Unavailable - October 21 2026



Our support helpdesk, including our phone lines, are temporarily offline. Our helpdesk provider, Deskpro, has taken its cloud service offline as a precaution while it applies a security patch for recently disclosed vulnerabilities in PHP, the software its platform is built on.

Please note that this does not affect ClubRunner as we do not use PHP for our services. Your website, member database, and all ClubRunner features are working normally, and your data is not impacted.

What this means for you:
  • The helpdesk portal, ticket system, and phone support are unavailable until Deskpro completes its update.
  • The best way to reach us right now is email. Messages sent to our support address are still being received and will be processed as soon as the helpdesk is back online. There's no need to resend.
  • Deskpro has not yet provided an ETA yet.

You can follow Deskpro's progress at https://deskprostatus.com/

Thank you for your patience and understanding.